Returns & Refunds

Digital Products (eBooks, Audiobooks, Flipbooks)

All digital products are delivered electronically and made available immediately upon purchase. Due to the nature of digital goods, all sales are considered final.

Refunds or replacements may be issued in the following cases:

• The purchased file is corrupted, incomplete, or otherwise inaccessible
• Duplicate charges for the same transaction
• The product received does not match its listed description

To request a refund: Contact us at the email address listed on our Contact page within 14 days of your purchase date. Please include:

• Your order confirmation number
• A brief description of the issue
• A screenshot of the error message you are experiencing (e.g., download failure, file error, playback issue)

This allows our team to quickly identify and resolve the technical issue. Requests submitted without a screenshot may experience delays in processing. Approved refunds are processed to the original payment method within 5–10 business days.

Physical Products (Gift Shop & Merchandise)

Because our merchandise is produced through print-on-demand partners, we do not stock inventory or accept returns for buyer's remorse (e.g., changed mind, ordered wrong size or color). All sales on physical merchandise are considered final unless the item arrives damaged or defective.

Damaged or Defective Items:

• If your item arrives damaged, defective, or is the wrong product due to a fulfillment error, contact us at the email address listed on our Contact page within 30 days of delivery.
• Please include a clear photo of the product showing the damage or defect, along with your order number. This allows our team to assess the issue immediately and file a claim with our production partner.
• Approved claims will result in a free replacement or a full refund to the original payment method, at our discretion.
• You do not need to return the damaged item — please keep or dispose of it.

Order Errors (Our Mistake): If we or our fulfillment partner shipped the wrong item or a product that does not match your order, we will arrange a replacement at no additional cost. Contact us with a photo of the received item and your order number.

Third-Party Retailers

Books purchased through third-party retailers such as Amazon or Barnes & Noble are subject to the respective retailer's return and refund policies. Please contact the retailer directly for any order-related inquiries regarding those purchases.

Questions?

For any concerns regarding an order, please reach out via the Contact page and our team will respond within 2 business days.